How do I return an item?

What is your return policy for store shipments?
Defective, damages, or mis-shipped items may be returned for an exchange or a full refund of the purchase price. Please ship the items back and include a copy of the receipt. We accept returns and exchanges within 30 days of purchase and no restocking fee for any store items only. Items must be unopened, unused and in new condition. We cannot accept returns on worn merchandise or items that are otherwise identified as non-refundable. Costumes can be exchanged only (no refund) for another size. Masks and Hats are exchanged only (no refund) if not satisfied with product (We must be contact within 2 days of receiving your order and must ship within 3 days back to us and email us at info@partyfortress.com of tracking number for Masks & Hats Only). The customer is responsible for shipping the items to us with tracking on shipment. Shipping charges are non-refundable on general returns or exchanges. We will reimburse on defective, damaged or mis-shipped items provided the return is sent to us via UPS Ground, Fed Ex Ground or Parcel Post within 30 days of purchase. The following items are non-refundable under any circumstances: Customized Products and Consumable of any product (candy, etc.). Federal Law stipulates NO returns or exchanges on intimate apparel, swimwear, hosiery, lingerie and intimate adult items.

Ship returned items to following address for store items and Factory Drop Shipments:

Party Fortress Inc
16070 S. Harlem Ave.
Tinley Park, IL 60477


I placed an order, received a tracking number, and the carrier shows it as delivered. I did not receive it. What now?

This rarely happens, but sometimes it is possible for either FedEx, UPS, or USPS to lose or misdeliver a package. We want to help in this situation, but do require a claim to be opened with the carrier. If your package is showing as delivered, but you did not receive it, please contact us. Usually, the post office has it held for you at your local posit office. UPS or FedEx may have delivered it to your neighbor. It is up to the carrier whether or not they want to leave a package at the door of any address. If you did not receive your package, we will open a claim with the carrier (USPS, UPS, or FedEx) who will contact you directly. FedEx will usually send the driver back out to your home. If, after the claim is opened, FedEx, UPS, or USPS cannot find the package (5-30 days), we will work with your credit card company for credit. Reships of non-received orders can happen after a carrier claim is open, but will ship the same method as the original order. Additional charges would apply for faster shipping times, than what was on the original order.


What is your return policy for Factory Drop Shipments of Companies? (Click Link Below)